Our Values

Our values of Knowledge, Action, Care, and Impact are the cornerstones of our business. We strive towards understanding our domain deeper and innovating our operations. Our consistency in thoughts, speech and action empower us to act decisively and create value. Our purpose is to achieve market leadership in the scale and profitability of our operations, while protecting and enhancing the interests of all our stakeholders.

Our Values



We strive for a deeper understanding of our domain


We aspire to do things creatively.



We are empowered to act decisively and create value.


We are consistent in our thought, speech and action



We protect and enhance the interests of our customers, community, employees, partners and shareholders.


We aspire to be the best, yet strive to be humble.



We strive to achieve market leadership in scale and profitability, wherever we compete.


We aspire to build businesses that anticipate, adapt and endure for generations.

Cultural Priorities

Our Cultural Priorities are rooted in our belief of continuous improvement

Patient, Consumer and Customer Centricity

Each one of us builds enduring and trusting relationships by putting our patients, consumers, and customers first. We are nimble and engage with our patients, consumers, and customers to listen, anticipate, and address their explicit and implied needs. We innovate and align our strategy and operations to serve patients, consumers, and customers.

Seamless Collaboration

Each one of us works as part of a team, and respects, values and supports diverse views. We communicate and share relevant information openly. We partner internally and externally across boundaries. We act with trust, as one, with urgency to seize opportunities and deliver win-win outcomes for our stakeholders. We appreciate each other’s efforts, celebrate shared successes, and learn together.

Empowered Accountability

Each one of us is aligned to a common purpose and we do what we say. We have an entrepreneurial mindset, own our business, quality, and safety goals, and take responsible decisions and risks, learning from failures along the way, to accomplish profitable growth.